RIIKO

Privacy Policy

We aim to provide a great experience every time, but even we can experience the off day occasionally. The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders.

If you have an issue that isn’t covered below, please reach out to our team and we’ll help work through a solution.

Shipping Accuracy Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement.

No weekend deliveries available. Orders are shipped 2 or 3 Day Air or Ground, depending on your location. The order placing cut off is Friday at 12:00pm GMT+0800 to receive delivery the next week. Deliveries are made Monday through Fridays only, no exceptions.

No P.O. BOX Unfortunately we are unable to ship to PO Boxes, APO, FPO, DPO or International addresses.

Refunds and Replacements Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 1 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one similar unit replacement per consumer.

Ordering Policy Orders can be placed over the Whatsapp from 10 am to 5 pm GMT+08:00 Monday – Friday (Except major holidays) or 24 hours and 7 days a week via www.riiko.my. For security purposes we do not accept order information via email.

Cancellation policy or change of order Any change in order including cancellations must be communicated to us before 1pm GMT+08:00 the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.

Handling and Freshness All products shipped from The Health Food Store are shipped from our warehouse. Please keep the products in Fridge immediately upon receipt.

Any other defects must be reported within 1 days from receipt of order. We are committed to using only the highest quality ingredients. Our products have no artificial preservatives or coloring and properly stored in the freezer will remain fresh and delicious for approximately 6 months.